These past few weeks I've been having to relog back into my Facebook account and it wan...

GetHuman-wwwstac's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wwwstac will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wwwstac can let us know if they help or not.
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The issue in GetHuman-wwwstac's own words
These past few weeks I've been having to relog back into my Facebook account and it wants me to change my password I am not changing my password now I cannot get into my account without read logging back in says they had detected something on my page as if someone was trying to get into my information no one is in my information is my Facebook account www. Staceyap*@ gmail.com with the same password. I received a new phone a few weeks ago and I had to redo everything including open Facebook which it gave me a new page I am currently still using my old page that I have please log me back in for some reason it also keeps telling me my time is out I need to log back in don't know what that's about but preciate it if you fix it and stopped the problem I am not going to change my password
GetHuman-wwwstac did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-wwwstac
Aug 12th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 101805 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wwwstac started working on this issue
Aug 12th, 2018 4:29pm
GetHuman-wwwstac shared this issue with friends on Facebook
Aug 12th, 2018 4:33pm
GetHuman-wwwstac shared this issue with friends on Facebook
Aug 12th, 2018 4:38pm
GetHuman-wwwstac indicated the issue is not fixed yet.
Aug 12th, 2018 4:51pm
GetHuman-wwwstac confirmed the issue is fixed. Hooray!
Aug 12th, 2018 6:33pm
GetHuman-wwwstac confirmed the issue is fixed. Hooray!
Aug 12th, 2018 6:33pm
GetHuman-wwwstac confirmed the issue is fixed. Hooray!
Aug 12th, 2018 6:33pm