I was having difficulties logging in despite the account being mine, so I sent a pictur...

GetHuman-zohaarif's customer service issue with Facebook from August 2018

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The issue in GetHuman-zohaarif's own words
I was having difficulties logging in despite the account being mine, so I sent a picture of myself (I have had pictures of myself posted on my page so you could tell it was me) with the code sent, my name and user. However when I didn’t receive an email back I tried logging in and it told me my account has been disabled, which I was immensely sad and confused about as I did absolutely nothing wrong. The reason I couldn’t get into it in the first place was that the verification code was sent to my old email I didn’t have access to even though I changed the email on my account. They said they were going to fix this for me but ended up disabling my account. I have brand promotions coming up and desperately need this account, please help me.
GetHuman-zohaarif did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-zohaarif
Aug 12th, 2018 - 7 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-zohaarif started working on this issue
Aug 12th, 2018 3:52pm