I need your help in a MAJOR way if at all humanly possible please?**Long story short, I...

GetHuman981343's customer service issue with Facebook from August 2018

1 view
101278 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman981343's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman981343's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman981343 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman981343 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman981343 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman981343's own words
I need your help in a MAJOR way if at all humanly possible please?**Long story short, I co-manage some pages with my Mom and we were approached by a company who wanted to joint advertise and in the process what happened was they sent a link inviting us into their business manager... the pages are now "owned" by this account and that's not what we agreed to... Now, this company is telling me that this business manager account is "Facebook's" account and they can't remove my accounts from there, Facebook has to... I don't believe that for a second... I only have "Employee" access to whatever account this is**The Business Manager ID is: ******************I logged into this "Facebook Business Account" when the pages were inadvertently added and then they changed the account to my name to make it "look" like I own it, but I don't have rights to anything and it's not my account... **It was created on July **, **** by Amalia Willa and the Business Manager Admins and Finance Editors are Althander Exodar, Facebook Me, James walker and shah m shah**My "real" account, when I try to take ownership back of the pages, they say pending, but I'm not getting the notifications from this account I'm supposed to be an owner of**I'm afraid they are going to steal these pages and merge them into something else and my Mom has worked SO hard to build these pages in the network up.. PLEASE PLEASE help me or redirect me to someone I can talk to ASAP.**The * pages are Black Women Empowered Atlanta, Page ID: **************** and BWE Obama Family Fan Club, Page ID: ****************. **They have locked us out from Admin and have been posting **** on the pages. Some guy named Tom White (https:**www.facebook.com*profile.php?id****************&ref*br*rs) and a guy named Syed Shah Muhammad Kazmy (https:**www.facebook.com*SmsKazmeee***?ref*br*rs)**If you look, we own all the other pages in this family **- Black Women Empowered Incorporated - https:**www.facebook.com*blackwomenempoweredinc*?ref*br*rs**- Black Women Empowered NY*NJ - https:**www.facebook.com*blackwomenempoweredNJNY*?ref*br*rs**but these * were compromised and we just want our pages back... :(
GetHuman981343 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman981343 fixed the problem
We are waiting for GetHuman981343 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman981343 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman981343
Aug 12th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 101278 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman981343 started working on this issue
Aug 12th, 2018 2:49am