I had logged out and I couldn’t remember my password. When I tried to select ‘forgot pa...
GetHuman-kalvarez's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman-kalvarez's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kalvarez's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kalvarez will want to follow the link below to head to their help center. We will check on GetHuman-kalvarez later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kalvarez may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kalvarez's own words
I had logged out and I couldn’t remember my password. When I tried to select ‘forgot password’ it would take me to look for my account and when it wasn’t there it made me look for a friend and when I put one of my friends, they wouldn’t come out. It doesn’t let me recover it any other way. It says the email doesn’t match but I know it’s the correct one because I get notifications on the email I am putting. Other people are still able to see my account.
GetHuman-kalvarez did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kalvarez fixed the problem
We are waiting for GetHuman-kalvarez to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.