I had logged out and I couldn’t remember my password. When I tried to select ‘forgot pa...

GetHuman-kalvarez's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kalvarez's own words
I had logged out and I couldn’t remember my password. When I tried to select ‘forgot password’ it would take me to look for my account and when it wasn’t there it made me look for a friend and when I put one of my friends, they wouldn’t come out. It doesn’t let me recover it any other way. It says the email doesn’t match but I know it’s the correct one because I get notifications on the email I am putting. Other people are still able to see my account.
GetHuman-kalvarez did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kalvarez
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-kalvarez started working on this issue
Aug 12th, 2018 2:37am