I was logged out of my account involuntarily and then facebook is asking me to send thr...

GetHuman-amsaenz's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-amsaenz's own words
I was logged out of my account involuntarily and then facebook is asking me to send three types of ID to confirm my identity. I don't see why this is necessary. My profile name is not under my legal name for a certain number of reasons. I am disappointed that I might not be able to recover my account because I have many pictures and memories on my Facebook that I can't retrieve at the moment because Facebook is reviewing my documents, which initially I sent three picture ID thinking that's what it was asking me for. But then I looked into it further and it is actually asking me for like a passport or DL.
GetHuman-amsaenz did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-amsaenz
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 101171 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amsaenz started working on this issue
Aug 11th, 2018 11:57pm
GetHuman-amsaenz indicated the issue is not fixed yet.
Aug 12th, 2018 2:14am
GetHuman-amsaenz indicated the issue is not fixed yet.
Aug 12th, 2018 9:43pm
GetHuman-amsaenz indicated the issue is not fixed yet.
Aug 13th, 2018 6:04pm
GetHuman-amsaenz indicated the issue is not fixed yet.
Aug 13th, 2018 6:05pm