When I was using my husbands laptop I tried to access my facebook that I had on my orig...

GetHuman-annkhsv's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-annkhsv's own words
When I was using my husbands laptop I tried to access my facebook that I had on my original computer. It was under the *****@***.com. - AnnKinneyA. I was told it couldn't be accessed and they set up a new account under *****@***.com Ann Albertson. In trying to set up the account I was given the codes ******, ****** and ******. I set the password as Germany****. I have written several times to have this account deleted, but not to touch my original account which has ** or so friends. When I tried to log on this morning I got the second account which disturbs me. What has happened to my original account? I have written this whole scenario several times and explained the situation. PLEASE give me back my original account. How else can I contact you and have the situation resolved?
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Customer service issue
Reported by GetHuman-annkhsv
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 101624 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-annkhsv started working on this issue
Aug 12th, 2018 1:29pm
GetHuman-annkhsv indicated the issue is not fixed yet.
Aug 12th, 2018 8:31pm
GetHuman-annkhsv indicated the issue is not fixed yet.
Aug 13th, 2018 8:31pm
GetHuman-annkhsv indicated the issue is not fixed yet.
Aug 16th, 2018 6:40am