Hi,I’m Elena Dimitrova. Yesterday someone hacked my facebook and email and now I have n...

GetHuman978559's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman978559's own words
Hi,I’m Elena Dimitrova. Yesterday someone hacked my facebook and email and now I have no access to either the email or the facebook. How could I restore my data? My email is ******@***.com and my telephone number is **** ********* My Facebook profile is https:**www.facebook.com*profile.php?id*****************I can send my personal details. **I tried what I could not get into my account. There I am connected to my friends and family.
GetHuman978559 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman978559
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman978559 started working on this issue
Aug 11th, 2018 8:04pm
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Aug 11th, 2018 8:08pm
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Aug 11th, 2018 8:11pm