My aunt (Annemie Vandewalle, ************) has made a facebook acocunt linked with her...

GetHuman979124's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman979124's own words
My aunt (Annemie Vandewalle, ************) has made a facebook acocunt linked with her phonenumber a few years ago. However, she forgot her password. When we try to recover the password with the process that is provided by Facebook, it seems that another account (also her name) is linked to this number. We can reset the password of this account, but we would like to access her previous account. How can we do this?*Thanks in advance! Kind regards, Lieselot
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Facebook

Customer service issue
Reported by GetHuman979124
Aug 11th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 100743 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman979124 started working on this issue
Aug 11th, 2018 2:26pm
GetHuman979124 indicated the issue is not fixed yet.
Aug 12th, 2018 8:04am
GetHuman979124 indicated the issue is not fixed yet.
Aug 12th, 2018 8:05am