My Facebook account on mobile app as well as the Facebook chat app suddenly and unexpec...
GetHuman-jgmartin's customer service issue with Facebook from August 2018
Help with my Facebook issue
The issue in GetHuman-jgmartin's own words
My Facebook account on mobile app as well as the Facebook chat app suddenly and unexpectedly logged me out last night at approximately *:** PM eastern time. When I tried my password, it didn't work. Recovering my password didn't work either, because searching for my account by name, email, or phone number failed to find a result linked to any account. My friends showed me that my account still exists.**I entered an incorrect password enough times that Facebook sent me a recovery email from *****@***.com to the email Facebook app claimed wasn't associated with any accounts and requested I enter a * digit pin it would send me in order to reset my password. I had done this before previously with success in June when I reset my password after another attempt by hackers to access my account, but this time the application told me I had entered too many pins, to wait "a few minutes" and try again. I did this, waiting a few minutes, then again waiting a few hours, and it's still locked me out from entering pins. This happened when I selected either the phone SMS option or the email option for receiving the * digit pin.
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