My Facebook account on mobile app as well as the Facebook chat app suddenly and unexpec...

GetHuman-jgmartin's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-jgmartin's own words
My Facebook account on mobile app as well as the Facebook chat app suddenly and unexpectedly logged me out last night at approximately *:** PM eastern time. When I tried my password, it didn't work. Recovering my password didn't work either, because searching for my account by name, email, or phone number failed to find a result linked to any account. My friends showed me that my account still exists.**I entered an incorrect password enough times that Facebook sent me a recovery email from *****@***.com to the email Facebook app claimed wasn't associated with any accounts and requested I enter a * digit pin it would send me in order to reset my password. I had done this before previously with success in June when I reset my password after another attempt by hackers to access my account, but this time the application told me I had entered too many pins, to wait "a few minutes" and try again. I did this, waiting a few minutes, then again waiting a few hours, and it's still locked me out from entering pins. This happened when I selected either the phone SMS option or the email option for receiving the * digit pin.
GetHuman-jgmartin did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jgmartin fixed the problem
We are waiting for GetHuman-jgmartin to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jgmartin
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 100539 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jgmartin started working on this issue
Aug 11th, 2018 9:20am
GetHuman-jgmartin indicated the issue is not fixed yet.
Aug 11th, 2018 9:24am
GetHuman-jgmartin indicated the issue is not fixed yet.
Aug 11th, 2018 10:21am
GetHuman-jgmartin indicated the issue is not fixed yet.
Aug 12th, 2018 10:40am
GetHuman-jgmartin indicated the issue is not fixed yet.
Aug 12th, 2018 10:40am