I cant get into account have updated my phone but the password I used didn't work. I'm...

GetHuman978544's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman978544's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman978544 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman978544 can let us know if they help or not.
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The issue in GetHuman978544's own words
I cant get into account have updated my phone but the password I used didn't work. I'm been blocked because I used the wrong password to many times. *****@***.com*Is my account it has a pic of me in a socceroos top yellow with a friend.*I've tried to follow all the suggestions to recover or start a new password all aren't working. I need help can you please help. Email address is *****@***.com. I need to get into my account to contact friends thru message. My password should be Panzers****. Can you change my password to this. Thankyon Anthony Pritchard
GetHuman978544 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman978544
Aug 11th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 100514 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman978544 started working on this issue
Aug 11th, 2018 8:19am
GetHuman978544 indicated the issue is not fixed yet.
Aug 11th, 2018 9:54am
GetHuman978544 shared this issue with friends on Facebook
Aug 11th, 2018 9:55am