I opened an old account for my boyfriend who is deceased and created a tribute page bef...
GetHuman-amyleeb's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman-amyleeb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amyleeb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amyleeb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amyleeb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-amyleeb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-amyleeb's own words
I opened an old account for my boyfriend who is deceased and created a tribute page before I knew about memorializing an acccount. My number and an email address I own was used as the contact. I am the original owner of the account. Someone has taken over the account and now memorialized it and using it to write abusive comments towards me. I want the account taken down. I believe they are using it to hack into my other personal accounts. I contacted FB to take down the account but now it will not be because it is memorialized. Please help me. His account is Junie Beale and my name is Amy Bradley ***********
GetHuman-amyleeb did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-amyleeb fixed the problem
We are waiting for GetHuman-amyleeb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.