I have been ill for some time and now find I cannot access our FB account I had with my...

GetHuman-fuschiaf's customer service issue with Facebook from August 2018

Help with my Facebook issue
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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fuschiaf's own words
I have been ill for some time and now find I cannot access our FB account I had with my wife. Nothing shows up except in IE which alternatively returns Disabled Account or Memorialized. The account Dennis Saunders Sue Pomeroy retains our own surnames for business reasons (theatre and film). There are many years of photos, memories and vital personal and business contacts there which I must have access to. I am Sue's husband, heir and executor and no one else has any rights in the matter. Anyone else that makes representations is acting fraudulently.*I am at a loss as what to do.*Dennis Saunders
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Customer service issue
Reported by GetHuman-fuschiaf
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 100244 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-fuschiaf started working on this issue
Aug 11th, 2018 12:46am
GetHuman-fuschiaf indicated the issue is not fixed yet.
Aug 11th, 2018 8:33pm