When I try to access my Facebook account was told my account had been compromised. I t...

GetHuman-stampinn's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-stampinn's own words
When I try to access my Facebook account was told my account had been compromised. I tried to reset my passwork and it kept going back to reset your password. I then called the number listed on the computer - ***-***-**** and after being on the phone with them for almost an hour, they asked for my debit card information, told them I would not give it to them so they said they would no release my account. I hung up on them.
GetHuman-stampinn did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-stampinn fixed the problem
I finally got in touch with someone at Facebook thru Gethuman and was able to reset my password. Working fine now. The people I first got in touch with were scammers and luckily a red flag came up when they asked for my credit card. I am turning them in pto the BBB tomorrow as their office was closed when I got off the phone with them. Beware, as I am a Senior and I think they thought they could get away with this.
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Facebook

Customer service issue
Reported by GetHuman-stampinn
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
GetHuman-stampinn shared how to fix
Seen by 9 customers so far
Similar issue to 100197 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stampinn started working on this issue
Aug 10th, 2018 11:40pm
GetHuman-stampinn confirmed the issue is fixed. Hooray!
Aug 11th, 2018 5:36am