My Facebook account was hacked. The hacker pretended to be me and contacted all my fri...

GetHuman-rmonk's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rmonk's own words
My Facebook account was hacked. The hacker pretended to be me and contacted all my friends requesting $**** in return for $***,***. He*she*they used the attached Messenger account for personal contact. He's pretty good and it takes some friends a while to realize they are being scammed. I closed my accounts (*) and reported the problem in July, but the culprit continues to harass my friends and family. I hoped for a lot more from Facebook. I had many friends. They do too, and no one can trust Facebook for security. What do you (Facebook) have to say??
GetHuman-rmonk did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rmonk fixed the problem
That Facebook fix the security of their product. FB gathered much data about my life and failed to stop a thief from stealing from FB all of they extracted from me over several years. FB should catch the hacker and build safer programs.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-rmonk
Aug 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-rmonk shared how to fix
Seen by 9 customers so far
Similar issue to 100189 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rmonk started working on this issue
Aug 10th, 2018 11:31pm
GetHuman-rmonk shared this issue with followers on Twitter
Aug 10th, 2018 11:31pm
GetHuman-rmonk confirmed the issue is fixed. Hooray!
Aug 11th, 2018 4:24am
GetHuman-rmonk shared this issue with followers on Twitter
Aug 11th, 2018 4:32am