I received a gmail quoting one of my password not my Facebook one telling me that I hav...

GetHuman-judekell's customer service issue with Facebook from August 2018

4 views
 | 
100130 similar
 | 
0 following
Help with my Facebook issue
GetHuman-judekell's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-judekell will want to follow the link below to head to their help center. We will check on GetHuman-judekell later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-judekell may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-judekell's own words
I received a gmail quoting one of my password not my Facebook one telling me that I have viewed **** sites which I most certainly did not and if I bet did accidently land on one I exited immediately. The email also said it managed to duplicate my Facebook account and has threatened to contact all my contacts with compromising info unless I pay him in bitcoin within ** hours which may be an empty threat. Please can you assure me that there is no duplicate account in my name and if so how do i deal with this
GetHuman-judekell did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-judekell fixed the problem
We are waiting for GetHuman-judekell to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-judekell fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-judekell
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 100130 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-judekell started working on this issue
Aug 10th, 2018 10:03pm
GetHuman-judekell shared this issue with followers on Twitter
Aug 10th, 2018 10:03pm