Account dissappeared

GetHuman976974's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman976974's own words
Trying to get my original facebook account back with pictures, posts, friends etc. I've tried for * months to get facebook to help. ... My account with pictures, posts, friends etc. was hacked and seems to have disappeared. How do I get my original account back.
I can get no help from Facebook and the help Center isn't helpful. No matter how many emails I send I've gotten no help in * months.
Facebook could contact my email and help resolve problem or fix from their end.
I expected facebook to protect my information. I've been trying for * months to get help resolving the problem.
I've tried resolving myself with no luck for * months. Why isn't facebook helping?
I have an issue with Facebook too
How GetHuman976974 fixed the problem
We are waiting for GetHuman976974 to fix the problem and share the solution with the rest of us customers.
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Facebook
Customer service issue
Reported by GetHuman976974
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 100071 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman976974 started working on this issue
Aug 10th, 2018 8:35pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 10th, 2018 9:53pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 10th, 2018 10:04pm
GetHuman976974 shared this issue with friends on Facebook
Aug 10th, 2018 10:04pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 10th, 2018 10:20pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 10th, 2018 10:21pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 11th, 2018 9:46pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 11th, 2018 9:47pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 11th, 2018 9:47pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 11th, 2018 9:48pm
GetHuman976974 indicated the issue is not fixed yet.
Aug 13th, 2018 10:15pm
GetHuman976974 shared this issue with friends on Facebook
Aug 13th, 2018 10:20pm