Hello, I believe my Facebook account has been hacked. I have tried to log back into it...
GetHuman976942's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman976942's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman976942's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman976942 will want to follow the link below to head to their help center. We will check on GetHuman976942 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman976942 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman976942's own words
Hello, I believe my Facebook account has been hacked. I have tried to log back into it to change my password, however it asks me for a photo ID. I have uploaded my drivers license to prove my identity, but I no longer have access to the email account associated with my Facebook account. The number was sent to the old email account at *****@***.com. My email address is now *****@***.com. Is there anything more you can do to help me reclaim my account? Thank you for your speedy reply. -Carolyn Browning
GetHuman976942 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman976942 fixed the problem
We are waiting for GetHuman976942 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.