So I just made a new account with my husband. Everything was going good and then all of...

GetHuman-munchkki's customer service issue with Facebook from August 2018

5 views | 99856 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-munchkki will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-munchkki can let us know if they help or not.
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The issue in GetHuman-munchkki's own words
So I just made a new account with my husband. Everything was going good and then all of a sudden something popped asking for a photo to do a face login.. it did not give me the option to deny or exit out either I choose a photo or logout **So I choose a photo of both of us because I wasn’t sure since my husband and I share accounts now if it would need both of our faces. So I picked a good face phot of us both**Now I can’t log back in it saying you guys are reviewing my photo?! **What the heck is going on? *I’m really disappointed because I’ve never had a problem with Facebook and now that I can’t login.. how long is it going to take and should I just delete Facebook if I can’t log back in? Please fit it!

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Facebook

Customer service issue
Reported by GetHuman-munchkki
Aug 10th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 99856 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-munchkki started working on this issue
Aug 10th, 2018 4:26pm
GetHuman-munchkki indicated the issue is not fixed yet.
Aug 10th, 2018 6:26pm
GetHuman-munchkki indicated the issue is not fixed yet.
Aug 10th, 2018 8:19pm

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