They deleted my daughter's memorialized account instead of the fake one!!!

GetHuman975560's customer service issue with Facebook from August 2018

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The issue in GetHuman975560's own words
To get the fake account deleted. They made a horrible mistake!!!! ... My daughter, profile Ashlee Danielle, died ******. I have had her page memorialized to prevent anyone from hacking her page. Someone stole her pics and created a fake profile under Ashlee Grass this month. (August) This profile came up in my "People you may know". This has been extremely traumatizing for me. PLEASE DELETE THIS PROFILE!!!!
THEY DELETED MY DAUGHTER'S MEMORIALIZED ACCOUNT INSTEAD!!!
RESTORING MY DAUGHTER'S MEMORIALIZED ACCOUNT AND DELETE THE FAKE ONE!!!
Since ****
I've messaged FB every where I could.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman975560
Aug 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 99810 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman975560 started working on this issue
Aug 10th, 2018 3:55pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 10th, 2018 6:10pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 12th, 2018 12:22pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 13th, 2018 6:59pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 13th, 2018 7:00pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 13th, 2018 7:03pm
GetHuman975560 indicated the issue is not fixed yet.
Aug 13th, 2018 7:04pm