I just received this e mail from allegedly Facebook. I don't know if it's real or if i...

GetHuman-robinalt's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-robinalt's own words
I just received this e mail from allegedly Facebook. I don't know if it's real or if it's part of the hacking that seems to have occurred. Can you help me sort this out? our Facebook account was just logged in from a new device and a new browser.**We noticed an unusual login from a device or location which you generally don't usually use.**Was This You?**If Yes, then ignore this alert**You don't usually login from this browser, so we want to make sure that it was you.**Status****Logged In** Time **** AUGUST ** at *:** PST ** IP **** ***.**.**.****Location ****Near Sochi, RUSSIA**You're getting this email to make sure it was you, If you didn't sign in then**Kindly call us immediately on *-**********.**Monday through Saturday ** AM to * PM EASTERN TIME**We’re always working to keep your**Account and your information safe.**Occasionally we like to check and let you know what we’re doing to keep your information**safe whenever you use Facebook. Your account security is important to us, so our**security teams look for and catch problems before they reach your account. If we ever**see anything unusual happening we’ll let you know.**-The Facebook Team*** **********
GetHuman-robinalt did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-robinalt
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 99839 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-robinalt started working on this issue
Aug 10th, 2018 4:14pm
GetHuman-robinalt indicated the issue is not fixed yet.
Aug 10th, 2018 5:16pm
GetHuman-robinalt indicated the issue is not fixed yet.
Aug 11th, 2018 6:05pm