Someone is pretending to be my deceased Nan on Facebook and used her name and all her d...

GetHuman972871's customer service issue with Facebook from August 2018

3 views
 | 
99030 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman972871's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman972871's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman972871 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman972871 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman972871 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman972871's own words
Someone is pretending to be my deceased Nan on Facebook and used her name and all her details such as where she lived and where she went to college and her actual birthday and she has been adding everyone in my family. Her name on Facebook is Kathleen Edmunds which was my nans name and she has used my nans information such as that she lived in rowley Regis and studied at orminston forge academy *th form. Me and other members of my family have reported but seen no results. Also my nans account that was actually hers from when she was alive was deleted on the day this person made the fake account making me believe that they either hacked into her Facebook that she used to have to delete it or knew the password. It would make me happy if you could do something about this and shut the account down as me and my family aren’t very happy about what this person is doing. The picture on the account is of a women with a blue jacket on and is around ** years old just for guidence on what account this is. Thank you
GetHuman972871 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman972871 fixed the problem
We are waiting for GetHuman972871 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman972871 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman972871
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 99030 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman972871 started working on this issue
Aug 9th, 2018 9:10pm