Someone is pretending to be my deceased Nan on Facebook and used her name and all her d...

GetHuman972871's customer service issue with Facebook from August 2018

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The issue in GetHuman972871's own words
Someone is pretending to be my deceased Nan on Facebook and used her name and all her details such as where she lived and where she went to college and her actual birthday and she has been adding everyone in my family. Her name on Facebook is Kathleen Edmunds which was my nans name and she has used my nans information such as that she lived in rowley Regis and studied at orminston forge academy *th form. Me and other members of my family have reported but seen no results. Also my nans account that was actually hers from when she was alive was deleted on the day this person made the fake account making me believe that they either hacked into her Facebook that she used to have to delete it or knew the password. It would make me happy if you could do something about this and shut the account down as me and my family aren’t very happy about what this person is doing. The picture on the account is of a women with a blue jacket on and is around ** years old just for guidence on what account this is. Thank you
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Customer service issue
Reported by GetHuman972871
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 99030 others
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GetHuman972871 started working on this issue
Aug 9th, 2018 9:10pm