I had my phone stolen, and I was logged into Facebook on my phone. The man who stole my...

GetHuman-hannahsd's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hannahsd's own words
I had my phone stolen, and I was logged into Facebook on my phone. The man who stole my phone went into my Facebook and changed my email and password so I have no way of recovering my account. The account name is Shiraz Weiner-Dow, however, I don't know what email it is registered under now as he has changed it. I need to be in contact with Facebook to figure this out as the man is now selling phones from my account and I have no way of stopping him. Facebook so far has been no help.
GetHuman-hannahsd did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-hannahsd
Aug 9th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 98889 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hannahsd started working on this issue
Aug 9th, 2018 6:29pm
GetHuman-hannahsd indicated the issue is not fixed yet.
Aug 9th, 2018 7:41pm