Hello. *I've recently remembered my old Facebook account that I haven't used in a few y...

GetHuman-doroteja's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-doroteja's own words
Hello. *I've recently remembered my old Facebook account that I haven't used in a few years. I tried to log in using my old email and password but it said that the password got changed about * months ago (it wasn't me). Since I haven't used the account in years, all the newest verification options (phone, trusted friends) are not available. The only verification option I had was through email but the problem is that the email site of my old email (net.hr) is not working anymore so I cannot get the code to reset the password. And it also doesn't show me the option to enter my new email. Is there any way I could get the access to my old account back?
GetHuman-doroteja did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-doroteja
Aug 9th, 2018 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 98581 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-doroteja started working on this issue
Aug 9th, 2018 1:39pm
GetHuman-doroteja indicated the issue is not fixed yet.
Aug 9th, 2018 3:57pm
GetHuman-doroteja indicated the issue is not fixed yet.
Aug 9th, 2018 3:58pm
GetHuman-doroteja indicated the issue is not fixed yet.
Aug 10th, 2018 9:08pm