My Facebook account was hacked and I am unable to access it however other friends say t...

GetHuman-cindy_mu's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman-cindy_mu's own words
My Facebook account was hacked and I am unable to access it however other friends say they can get into my old Facebook but I am unable to head to start up a new account I am a Facebook gamer in many of my games I had to start all over I had many pictures and what not but I am unable to access how can I resolve this issue when I try it from my phone it tells me at once a code generator which I do not have
GetHuman-cindy_mu did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-cindy_mu
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 98546 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cindy_mu started working on this issue
Aug 9th, 2018 12:59pm
GetHuman-cindy_mu indicated the issue is not fixed yet.
Aug 9th, 2018 2:04pm