I recently bought a necklace from a page that was on Facebook. I went to their website...

GetHuman970174's customer service issue with Facebook from August 2018

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The issue in GetHuman970174's own words
I recently bought a necklace from a page that was on Facebook. I went to their website and purchased the item. After I got an email saying my package was being delivered I then messaged the page , Apollo**, and kindly asked for a tracking number. They told me they do not keep tracking on orders that are under $**. I then asked do they know when I will receive the necklace I bought, I was told it would take a week to get to me. I waited a week and still nothing. On week two I started to get irritated and just asked them for a refund I was told that I would need to send the necklace back before I could the the refund, but at this time I still didn’t have it. Week * approaches and I finally get the necklace in the mail. I open it up and it was NOTHING like the picture that is shown on their website. I asked for a refund AGAIN and this time I didn’t receive a response they just opened the message and that was it. Right after I comment on one of their photos warning other users not to buy from them because they’re falsely advertising their products. I went back to the same post and my comment was no longer there, they deleted it and blocked me from commenting on everything on the page. I would like to report this page and for it to be taken down so no other Facebook users have to run into this same problem and I would also like a refund like I previously had asked for many of times.
GetHuman970174 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman970174
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 98457 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman970174 started working on this issue
Aug 9th, 2018 11:06am