Someone replaced my photo with theirs and ever since I haven't been able to access my a...

GetHuman-jamiorne's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jamiorne's own words
Someone replaced my photo with theirs and ever since I haven't been able to access my account. I was able to return my original photo, but my password no longer works. I have a new email account and have tried to change it a million times but it continues to send me the code to my old email address. My old email address was *****@***.com but no longer exists. My new email is *****@***.com. Please help me.
GetHuman-jamiorne did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jamiorne
Aug 9th, 2018 - 7 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-jamiorne started working on this issue
Aug 9th, 2018 10:11am