I can't get back into a facebook account because I do not have access to the email or m...

GetHuman969854's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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GetHuman969854's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman969854 will want to follow the link below to head to their help center. We will check on GetHuman969854 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman969854 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman969854's own words
I can't get back into a facebook account because I do not have access to the email or mobile phone number and no matter how press the options that says no longer have access, it still is no help. how do I get back into a specific facebook account when I have no access to these. can you send me a text to my new mobile number or email me at my new e-mail. the special account I would like to recover is named "Little Javosky". I have special pictures and videos on this facebook profile.
GetHuman969854 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman969854
Aug 9th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 98344 others
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Timeline
GetHuman969854 started working on this issue
Aug 9th, 2018 7:22am