I was hacked, and I don't have a phone that works to be able to get a code for me to ge...

GetHuman-arielann's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-arielann's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arielann will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-arielann can let us know if they help or not.
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The issue in GetHuman-arielann's own words
I was hacked, and I don't have a phone that works to be able to get a code for me to get back into my account. I have already went through the limited "pick which comments you posted" and went through friends pictures to identify with them. I got them right but yet still not being able to get into my account, while my kids are at the babysitter and I am at work this is the only way I can get through to check on my kids!!!!!!
GetHuman-arielann did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-arielann
Aug 8th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 97952 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-arielann started working on this issue
Aug 8th, 2018 9:40pm
GetHuman-arielann indicated the issue is not fixed yet.
Aug 9th, 2018 2:54am