I am having a problem logging into our Mother in Laws facebook account. She had her ph...

GetHuman-pccontro's customer service issue with Facebook from August 2018

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Help with my Facebook issue

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pccontro will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pccontro can let us know if they help or not.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

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The issue in GetHuman-pccontro's own words

I am having a problem logging into our Mother in Laws facebook account. She had her phone die and when she set up her account she used a mail account that she no longer has available and cannot be setup again.**She is **, so she never changed her email address or added her mobile phone number to her account so she cannot get the code to reset her password. I have talked to ATT about her old email and if we could set it back up, but they said since it was deleted longer than ** days ago we could not recover the email address or set it up as a new one so we could at least get the email with the code reset.**The email below is our company email address and viewed daily so that is an easier way to reach us. This is an urgent issue as she only has access to the borrowed phone she is currently using until Tuesday after that we will even have a hard time reaching her. **If I can get the password to reset so we can edit her profile to add the correct email and cell number so this wont happen again that would be great.

GetHuman-pccontro did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue

Reported by GetHuman-pccontro

Aug 8th, 2018 - a yr ago

I have an issue with Facebook too

Fixed

Seen by 5 customers so far

Similar issue to 97855 others

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Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman-pccontro started working on this issue

Aug 8th, 2018 7:27pm

GetHuman-pccontro indicated the issue is not fixed yet.

Aug 8th, 2018 9:06pm

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