I am having a problem logging into our Mother in Laws facebook account. She had her ph...

GetHuman-pccontro's customer service issue with Facebook from August 2018

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The issue in GetHuman-pccontro's own words
I am having a problem logging into our Mother in Laws facebook account. She had her phone die and when she set up her account she used a mail account that she no longer has available and cannot be setup again.**She is **, so she never changed her email address or added her mobile phone number to her account so she cannot get the code to reset her password. I have talked to ATT about her old email and if we could set it back up, but they said since it was deleted longer than ** days ago we could not recover the email address or set it up as a new one so we could at least get the email with the code reset.**The email below is our company email address and viewed daily so that is an easier way to reach us. This is an urgent issue as she only has access to the borrowed phone she is currently using until Tuesday after that we will even have a hard time reaching her. **If I can get the password to reset so we can edit her profile to add the correct email and cell number so this wont happen again that would be great.
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Facebook

Customer service issue
Reported by GetHuman-pccontro
Aug 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 97855 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pccontro started working on this issue
Aug 8th, 2018 7:27pm
GetHuman-pccontro indicated the issue is not fixed yet.
Aug 8th, 2018 9:06pm