My name is Haley Mae the email associated with my account is *****@***.com, the phone n...

GetHuman-baemae's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-baemae will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-baemae can let us know if they help or not.
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The issue in GetHuman-baemae's own words
My name is Haley Mae the email associated with my account is *****@***.com, the phone number is ***-***-****. I’ve tried to login to my account and it keeps saying wrong password. Although I use he same password for everything. I’ve tried to get a code and once the code is entered it says I’ve entered to many or something about try again later. I’ve tried getting a one time password as well, and it still said it was wrong. Please help I think someone may have changed my password. I’d like to get back into my account. Also my email has changed to BaeM*****@***.com so I don’t use the email anymore that’s associated with the account.
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Facebook

Customer service issue
Reported by GetHuman-baemae
Aug 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 97844 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-baemae started working on this issue
Aug 8th, 2018 7:15pm
GetHuman-baemae indicated the issue is not fixed yet.
Aug 8th, 2018 7:17pm
GetHuman-baemae indicated the issue is not fixed yet.
Aug 8th, 2018 8:34pm
GetHuman-baemae indicated the issue is not fixed yet.
Aug 8th, 2018 10:25pm
GetHuman-baemae indicated the issue is not fixed yet.
Aug 10th, 2018 1:03am
GetHuman-baemae indicated the issue is not fixed yet.
Aug 10th, 2018 1:08am