Hi, my Facebook has been somewhat hacked. Facebook sent me a text message with a reset...

GetHuman-kfreesto's customer service issue with Facebook from August 2018

11 views
 | 
97767 similar
 | 
0 following
Help with my Facebook issue
GetHuman-kfreesto's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kfreesto will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kfreesto can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kfreesto's own words
Hi, my Facebook has been somewhat hacked. Facebook sent me a text message with a reset pin (I did not request this). I was then logged out of my Facebook account and tried to log in with both my old code and the code sent to me and both do not work. When I try to reset my pin, my email does not work. I have tried everything but cannot get back onto my profile. I have contacted Facebook numerous times and have not had any feedback whatsoever. **I would just like to get back onto my profile please? Help. **Many thanks, Kyle.
GetHuman-kfreesto did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kfreesto fixed the problem
We are waiting for GetHuman-kfreesto to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kfreesto fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-kfreesto
Aug 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 97767 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kfreesto started working on this issue
Aug 8th, 2018 6:00pm
GetHuman-kfreesto indicated the issue is not fixed yet.
Aug 15th, 2018 8:35pm
GetHuman-kfreesto indicated the issue is not fixed yet.
Aug 15th, 2018 8:36pm
GetHuman-kfreesto indicated the issue is not fixed yet.
Aug 18th, 2018 6:13am
GetHuman-kfreesto indicated the issue is not fixed yet.
Aug 20th, 2018 2:02pm
GetHuman-kfreesto indicated the issue is not fixed yet.
Aug 20th, 2018 10:10pm