Facebook Customer Service Issues

My phone was hacked today. I wasn't using it much until I noticed I had been logged out of Facebook and couldn't log back in because it said my phone number was wrong. I am certain I haven't changed it. I suspect a guy I was chatting with on Facebook, who also hacked my phone call yesterday. This hacker has affected not only me but my friends, with messages coming from my accounts. My Snapchat and phone are also compromised. I want to involve the police to trace him through his IP address, or if that's not possible, please help me regain access to my accounts or remove them from Facebook. Thanks, Leah Lela W.

Dear Mr. Zuckerberg and Facebook Team, I hope this letter finds you well. I am an 82-year-old individual with poor vision and hearing, living on a fixed income. Due to my inability to drive, I spend most of my days in my apartment. I am an enthusiast of computers, a passion I carried over from my working years. Since retiring, I spend many hours on the computer daily, seeking activities to stay occupied. About a decade ago, I shared "My Story" online which led to other projects, including my discovery of the Kangaroo website. The games on Kangaroo, particularly the word play category, have been a source of enjoyment for me, aiding in maintaining my mental well-being. I created a Facebook page named "MaryAnn’s WORD PLAY" to share phrases from the site for fun, with no monetary intentions. Unfortunately, I have encountered issues with my page and have been locked out. Despite my attempts to resolve this with the Facebook Team, I have been unsuccessful. I am unsure of the reason for the lockout, as I did not profit from the page. I made a payment of $10 following two $5 charges, but remain unable to access my page. I kindly request your assistance in reviewing the situation and allowing me to resume managing my page. Your attention to this matter is greatly appreciated. Thank you in advance for your help. Mary Ann (Jackson) Gautney

Hello! I have a Facebook account and would like to use Marketplace to sell items. I can create a post to sell an item, but when I try to post it, I receive an error stating "Not all users are allowed on Marketplace." I have read the FAQ which mentions that new accounts may not have access to Marketplace due to fraud prevention measures. Could you please clarify how long my account needs to be active before I can use Marketplace? Thank you!

I recently enhanced my Facebook security settings to require a security code sent to my phone for logging in from unrecognized devices due to past hacking attempts. Despite these measures, someone managed to access my account and change my password, followed by a login issue alert when I was already logged in through the app on my phone. Unfortunately, I lost access to my old phone number when it broke, making it impossible to receive the security code. I urgently needed a new phone for work and had to change carriers, thereby losing access to my old number linked to my Facebook security. Now, I'm unable to access my Facebook account on the new phone as it requires the security code sent to my old number, which is no longer accessible.

I recently received a 30-day Facebook ban for a photo I shared in a private group. Despite Facebook asserting that the post violated their Community standards, I disagree. The photo contained no inappropriate language, nudity, or any other content that goes against Facebook's guidelines. It simply depicted fingers and facial expressions. I find it unreasonable to be banned for a month for such innocuous content. It seems excessive and unjust that individuals can now potentially face bans for sharing similar harmless images. I am requesting a review of this decision and the removal of the ban.

I am still waiting for you to fix my account. You permitted my telephone number to be removed, and I had to verify my identity multiple times with three codes. Subsequently, you requested my photo, which I provided. Following that, you asked for identification, including my social security number, which I also provided. Despite all this, my account remains inaccessible. I have lost over $[redacted].00 over the weekend and now I am unable to share important moments, such as my daughter's birthday video and my son's dating anniversary, on my page where I have a collection of over 10,[redacted] family photos. I have provided alternative contact emails, initially [redacted], then [redacted], and now [redacted] since my phone number was mistakenly reassigned. Please rectify this issue promptly.

Hello, this is Kimberly Carr. I recently spoke with the wrong individuals and I need to delete my last Facebook account and restore my old one. Unfortunately, I cannot access my old account due to an abusive past relationship where my partner deleted it out of spite. I have evidence from law enforcement to support my situation. I am unable to afford creating a new account as I have been through a lot, including being kidnapped and held captive for 18 days in my own home. I kindly request guidance to resolve this issue and regain access to my original Facebook account, which I have had since the days of MySpace. Thank you for your help. Kimberly Carr

I have reported a business page on multiple occasions on Facebook, but unfortunately, no action has been taken. The page in question is engaging in fraudulent activities, scamming people out of their money. Despite my efforts to alert Facebook, the page continues to operate, deceiving more victims. I personally have lost a significant amount of money to them and feel compelled to warn others. The page [www.facebook.com/MistikPurba] showcases fake testimonies and promises, only to vanish once payment is made, blocking any further contact. It's a clear scam that needs to be addressed. I urge Facebook to understand the gravity of the situation and remove this harmful page from their platform. It's disheartening to see no consequences for such blatant exploitation over an extended period. Action must be taken promptly to protect users from falling prey to this scam.

I recently created a Facebook account for my small business to advertise, but encountered an issue when trying to create a business page. Facebook requested I upload a photo of myself due to unusual activity, which I couldn't comply with. Consequently, my account got disabled. I attempted to create a new profile with a photo of myself and my partner, added friends, and created a page; however, Facebook asked for verification again. This process has been frustrating as I'm simply trying to utilize Facebook for my business. Can anyone explain why this keeps happening or assist me in regaining access to my account?

I believe my Instagram account was hacked. While my friend was logging into her account, she accidentally logged me out of mine. I managed to log back in using Facebook, but now my account is gone. It is linked to a new email address and phone number and has a different username, "ianrdanajulia." Despite my friends being able to view my profile, I am unable to access it. A new Instagram account, "savannah.coats.9," was created with my email and phone number, which I had to delete. When attempting to log in with the new username, a password reset link is sent to an unfamiliar email address. I suspect the hack occurred due to Facebook's affiliation with Instagram. I have original, unedited photos, and saved stories as proof of ownership.

Hello, my name is Julie Nicholas. I am Glenn Hunter's daughter. Unfortunately, my dear father, Glenn Hunter, passed away on Sunday, August 5, [redacted], at 77 years old due to a massive heart attack. I am currently in the process of arranging the service details. I encountered an issue while trying to notify his friends of his passing through his FB account. I was blocked from further actions as it flagged me for being too fast, even though I was using a copy and paste method to expedite the process. Could you please assist in unblocking my account and guide me on how to indicate on his profile that he is deceased? He enjoyed playing FB games like Armies; could you also help me with managing those? If needed, you can contact me at [redacted]. Thank you for your understanding and help.

My iPhone 6's motherboard is broken, and I've lost access to everything stored on it, including passwords, emails, and pictures. I'm particularly concerned about my Facebook account, as I remember the email but not the password, and no longer have the phone number associated with it. This account is essential to me with over [redacted] posts and cherished memories since I was 13 years old. As a now 18-year-old, it holds a lot of sentimental value. I'm desperate to retrieve it as it is now my only connection to those memories after losing my phone. Any assistance in recovering my Facebook account would be greatly appreciated.

My account has been compromised after my fiancé unknowingly opened a malicious video message, and I am unable to recover it. Several of our friends faced similar issues but managed to regain access to their accounts. I fear losing irreplaceable memories stored on my account under the name Heather N Justin Hayslip, where my daughter's photo is the profile picture - either of her in a camouflage shirt sitting down or holding a bass in just a diaper. It seems the hacker changed the picture to the one with the fish. Despite my efforts, I have been unsuccessful in reclaiming my account. I seek assistance in restoring access to my account.

1) I would appreciate speaking to a customer service representative to address the issues I am experiencing. 2) After a period of inactivity on Facebook, I attempted to log in on my new phone and was met with a message stating that my account was locked due to recent activity, prompting a security check to unlock it. 3) The security check requires contacting three Facebook friends from a list of five that was randomly selected. However, I do not have the contact information for any of the listed friends, making this step challenging. 4) Unfortunately, I am unable to proceed with the photo verification process as my friends have posted new photos that I am unfamiliar with, given my long absence from the platform due to phone issues and a busy lifestyle.

Hello, I am reaching out to seek assistance for my uncle, Gregor Klutmann, who is facing issues with accessing his FB account due to a forgotten password and inactive registered email ([redacted]). Unfortunately, he did not set up an alternative email or phone number at the time of registration. I have a new email for him now, [redacted] I attempted to reset the password using the OTP method via O2, but it seems the phone number is not linked. I have spent several hours exploring various solutions across different platforms without success. I would greatly appreciate any guidance or steps we can take to regain access to the account, such as verification or identification processes. Thank you in advance for your assistance. Warm regards, Tanja

I have attempted to reach out to INSTAGRAM and submitted MULTIPLE HELP FORMS regarding my daughter's hacked account. Her former id was @madelina.ec, and her previous email was [redacted] As a model and dancer, it’s crucial to resolve this issue promptly as the hacker has access to all her photos and personal information. The photographer who can vouch for her identity and photos is Collette Mruk from collettemrukphotography.com and @collettemruk. The account now shows @yokashiga with a new associated email. We urgently seek assistance in rectifying this situation. Any help is greatly appreciated. Thank you, J.W. KORSHAK & ASSOCIATES [redacted] S. Winter Park Drive Suite [redacted] Casselberry, Florida [redacted]

My account was disabled for 24 hours from posting in groups, and I am unsure why this has occurred. Yesterday, I was busy listing items in the marketplace and on my local yard sale pages on Facebook. However, I received a message notifying me of the 24-hour block due to inappropriate conduct. This is a misunderstanding, and I request the restriction to be lifted promptly.

Dear Sir, Thank you for your assistance with Facebook. I initially created a Facebook account for our Iskcon Temple using the email [redacted], which was blocked after I uploaded a profile picture and it was deactivated. I then created a new Facebook account for the Temple using the email [redacted] My intention was to create a Facebook page for our temple to handle more than [redacted] friends. Unfortunately, the page was blocked after my friend in India uploaded a picture to the wall. I am encountering genuine issues despite following the guidelines. I access Facebook using my Kenyan phone number. I am seeking assistance in recovering the blocked Facebook page for our temple. Although I can access the page through my personal Facebook account under the name D.B. Nair, I aim to directly manage the temple's page. It seems the block may be due to my friend's activity on the page from India during a domain change. I kindly request your help in resolving this issue. My Gmail address is [redacted] I appreciate your understanding and assistance. Thank you in advance.

I am in urgent need of assistance regarding my hacked account. About a month ago, I encountered issues with my account, and an individual claiming to help me charged $[redacted] after receiving my ID and face photos (attached). Since then, I have been unable to access my account as none of the usual recovery methods such as email, password, trusted friends, and phone number are working. I have tried contacting support through various means, including the Facebook portal, but to no avail. The account contains personal information, and the hackers are now demanding more money, keeping me locked out. I urge Facebook to intervene and help regain access to my account to prevent further complications and resolve this situation promptly.

I have two-factor authentication on my account. I was logged out and unable to receive the code as it was going to my Facebook messaging due to my SMS settings. Please help me. You can reach me at [redacted] or [redacted] My name is Jamie D., and the account has a photo of me in a camo shirt with a big smile, created in June or July. I didn't add a phone number to it. My number is [redacted], and my wife Lori has the other one. I need assistance quickly as I'm expecting job offers via these messaging apps. Feel free to contact me or my wife. If needed, you can call me, and if I'm in an interview, email me. Thank you. I did send a photo with the code, but I couldn't access it due to all messages going to Facebook. My user ID is [redacted], and the password is Janicefaye1.