Dear Sir*Madam,**My name is Natalie Donikian and I am writing to request for the recove...

GetHuman-natdonik's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-natdonik will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-natdonik can let us know if they help or not.
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The issue in GetHuman-natdonik's own words
Dear Sir*Madam,**My name is Natalie Donikian and I am writing to request for the recovery of my facebook account. I have snet repetitively emails to facebook and also filled in the online communication forms but I have unfortunately not received any reply.**- About * weeks ago my facebook account was hacked into. They first hacked into my email and then my facebook account. The name was Natalie Donikian and the email linked to it was *****@***.com. I have not been able to recover this email, and I don*t want this email to be used again as it is in the hands of the hackers.**- I reported this to facebook a number of times and after asking also friends and family to report this on facebook my account was finally deactivated. **- I was hacked by a group called MIH (pictures attached) which is still active on facebook which is unacceptable. **- I am know writing to you as I would like to recover my account and not loose all my pictures and friends from the past ** years. You will note in the document attached that I was an admin on the page TheVoyageStore, and was registered under the *****@***.com, same email I am sending you this email now.**- If you need any further information or id for me to confirm my identity pleas edo let me know. I can also request friends to send you any information you need.**Thank you very much and I hope to get your kind assistance,**Best regards,

GetHuman-natdonik did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-natdonik
Aug 2nd, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 91327 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-natdonik started working on this issue
Aug 2nd, 2018 5:27pm
GetHuman-natdonik indicated the issue is not fixed yet.
Aug 3rd, 2018 11:16pm

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