Someone reopened a closed facebook account back in I believe it was ****. They did this...

GetHuman941177's customer service issue with Facebook from August 2018

90604 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman941177's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman941177's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman941177 will want to follow the link below to head to their help center. We will check on GetHuman941177 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman941177 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman941177's own words
Someone reopened a closed facebook account back in I believe it was ****. They did this- I believe by stealing my passport - and uploading this as proof of my ID. This would have been affiliated with the email address *****@***.com.*Can you check your files, and let me know who did this- as much information as you can provide. The IP address, etc. *I wrote to you at the time and tried to get help- but was not successful. They then were able to hack my new facebook account which is still open but is being hacked or used somehow- without my consent. Because I posted something public " reminds me of a Carley Simon song "your so Vane" about a month ago, its not on my page, and I posted something today- August* **** - and I rechecked my account later today and this post is gone off my timeline. *Thank you,*Anita Wallace ( Harrisburg, NC)****-***-****
GetHuman941177 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman941177 fixed the problem
We are waiting for GetHuman941177 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman941177 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman941177
Aug 2nd, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 90604 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman941177 started working on this issue
Aug 2nd, 2018 1:51am