GetHuman-dlitsche's customer service issue with Facebook from August 2018
Help with my Facebook issue
The issue in GetHuman-dlitsche's own words
Scroll my news feed ... I still cannot scroll my news feed. I can scroll other groups' news feeds but not my own.*I had loaded an oversized, ***ppi image as my cover photo. I discovered the problem and reloaded a **ppi image. However, ever since then several problems have emerged. I cannot scroll my news feed. When I try to open pages with notifications, some open while others just put up a black screen with a white moving icon, but nothing ever happens.
It has been reported many times to no avail. Nothing has been fixed.
Someone from Facebook actually going on my news feed and seeing that the most it will scroll is two posts. They need to see the problem and not just send me questions of whether or not it has been fixed. This has not changed. I listed the details of what I thought caused this, not sure, just my opinion as an amateur.
I've been a dedicated user, but my patience is running out. Service should be better than robotic.
I looked in photos to see if I could find the very large file I put up as my cover photo that I thought might have caused the issue. However, I could not find anyway to remove it or find it.
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