My news feed doesn't scroll

GetHuman-dlitsche's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-dlitsche's own words
Scroll my news feed ... I still cannot scroll my news feed. I can scroll other groups' news feeds but not my own.*I had loaded an oversized, ***ppi image as my cover photo. I discovered the problem and reloaded a **ppi image. However, ever since then several problems have emerged. I cannot scroll my news feed. When I try to open pages with notifications, some open while others just put up a black screen with a white moving icon, but nothing ever happens.
It has been reported many times to no avail. Nothing has been fixed.
Someone from Facebook actually going on my news feed and seeing that the most it will scroll is two posts. They need to see the problem and not just send me questions of whether or not it has been fixed. This has not changed. I listed the details of what I thought caused this, not sure, just my opinion as an amateur.
I've been a dedicated user, but my patience is running out. Service should be better than robotic.
I looked in photos to see if I could find the very large file I put up as my cover photo that I thought might have caused the issue. However, I could not find anyway to remove it or find it.
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How GetHuman-dlitsche fixed the problem
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Customer service issue
Reported by GetHuman-dlitsche
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 90502 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dlitsche started working on this issue
Aug 1st, 2018 11:33pm
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 2nd, 2018 5:00am
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 2nd, 2018 5:01am
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 2nd, 2018 5:02am
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 3rd, 2018 2:44am
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 3rd, 2018 2:51am
GetHuman-dlitsche indicated the issue is not fixed yet.
Aug 5th, 2018 3:46pm