I've been locked out of my account for some reason. It logged me out from my phone (I u...

GetHuman-jahendoo's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-jahendoo's own words
I've been locked out of my account for some reason. It logged me out from my phone (I use FB on it daily) then I had trouble remembering my password so it did a security thing to send an SMS to my old phone, of which I no longer use that number. I've sent requests and pictures of me with a hand written code. Is there some way to verify my account?! Please all of my work is on Facebook and it's very frustrating not to have access. I can give you any info, answer security questions, prove my identity, etc. ANYTHING!! I need access today if possible. Thank you!
GetHuman-jahendoo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-jahendoo
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 90280 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jahendoo started working on this issue
Aug 1st, 2018 7:14pm
GetHuman-jahendoo indicated the issue is not fixed yet.
Aug 1st, 2018 9:28pm
GetHuman-jahendoo indicated the issue is not fixed yet.
Aug 1st, 2018 9:29pm