I change my password and my verification to protect my account not realizing this meant...

GetHuman-dmsheets's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-dmsheets's own words
I change my password and my verification to protect my account not realizing this meant I could use my phone number to change my password if I forgot it and I found out that my old email that I set up The Facebook account with is no longer in use so I could not access this because I have been using a new email for yrs. Microsoft deleted it. I have friends set up and got two codes and the third one which is my daughter got a notification stating she is not on the list when I have screenshot proving she is. When I put in the two I have I got a statement saying my email has a FB in use. The only thing I have logged in is messenger and I can’t access anything on there in settings without my password also. I can’t get into my fb account. I have the same number in my account set up but email is different. I don’t want to start a new one. I have tons of albums on only me of my kids with my ex husband.
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Facebook

Customer service issue
Reported by GetHuman-dmsheets
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 90251 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dmsheets started working on this issue
Aug 1st, 2018 6:40pm
GetHuman-dmsheets indicated the issue is not fixed yet.
Aug 5th, 2018 6:40am
GetHuman-dmsheets indicated the issue is not fixed yet.
Aug 5th, 2018 6:41am