My issue is not fixed!!!! Why does it say fixed and who added to my detailes?

GetHuman-knsuth's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-knsuth's own words
My account fb and messenger were hacked and taken over. Contact number and info has been changed and I have no access to them. I have tried for a week including sending a pic if my drivers licence to prove it is me with ph number and email. I am not getting reset codes. Can not get on with app or fb mess sights. Help!!! *-***-***-**** *****@***.com every thing is under my phone number and they have change everything. Things are kirstian meiners sutherby
GetHuman-knsuth did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-knsuth
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 90225 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-knsuth started working on this issue
Aug 1st, 2018 6:09pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 1st, 2018 9:42pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 1st, 2018 9:46pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 1st, 2018 9:47pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 2nd, 2018 9:30am
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 3rd, 2018 1:28am
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 7th, 2018 6:15pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 7th, 2018 6:16pm
GetHuman-knsuth indicated the issue is not fixed yet.
Aug 8th, 2018 2:56pm