not fixed??????

GetHuman938982's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman938982's own words
my account was hacked by a utube video upon learning this, I changed the password however, when I change the password it then says an SMS text will send me a code the very few times I have received a code then it tells me I need an authenticity code that I can get from my code generator however, it doesn't let me far enough into facebook to access the code generator so there I sit can you please turn off both the sms code and the authenticity code for me so I can access my account
GetHuman938982 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman938982
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 90165 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman938982 started working on this issue
Aug 1st, 2018 5:19pm
GetHuman938982 indicated the issue is not fixed yet.
Aug 1st, 2018 6:21pm
GetHuman938982 indicated the issue is not fixed yet.
Aug 1st, 2018 6:22pm
GetHuman938982 indicated the issue is not fixed yet.
Aug 3rd, 2018 3:07pm
GetHuman938982 indicated the issue is not fixed yet.
Aug 6th, 2018 2:51pm