I got a new phone and number. When I tried to log into Facebook on my new device, it pr...

GetHuman-laronbr's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-laronbr's own words
I got a new phone and number. When I tried to log into Facebook on my new device, it prompted me to enter the verification code that was sent to me via sms. I did not register my new number with my Facebook account so there was no way to retrieve the verification code. I then called and was told that my account was hacked and they changed my email address to my account as well.
GetHuman-laronbr did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-laronbr
Aug 1st, 2018 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 90009 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-laronbr started working on this issue
Aug 1st, 2018 3:08pm
GetHuman-laronbr indicated the issue is not fixed yet.
Aug 2nd, 2018 4:13pm