I got a new iPhone * Plus and me and my wife share an account. We can’t remember the p...

GetHuman-joeybrit's customer service issue with Facebook from August 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-joeybrit's own words
I got a new iPhone * Plus and me and my wife share an account. We can’t remember the password and she does recover password but when it sends the code and she puts it in it says it’s been done too many times. I called what I thought to be a Facebook number and spoke to an Indian who tried to jip me out of a *** dollars to buy an google card. He said our account was hacked and he could fix it for that. I’ve recently found out that y’all do not have a call number and this is the best way to contact you. I’d appreciate any help I can get and ty. The email for the account is *****@***.com
GetHuman-joeybrit did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-joeybrit
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 89498 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-joeybrit started working on this issue
Aug 1st, 2018 2:02am
GetHuman-joeybrit shared this issue with friends on Facebook
Aug 1st, 2018 7:44pm
GetHuman-joeybrit indicated the issue is not fixed yet.
Aug 3rd, 2018 9:49am