My Work's facebook page has not been able to be recovered. My co-workers have sent in d...

GetHuman-gugansi's customer service issue with Facebook from July 2018

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The issue in GetHuman-gugansi's own words
My Work's facebook page has not been able to be recovered. My co-workers have sent in documentation which was asked for months ago. We are a non-profitt organization, we use our Facebook page to connect with the community at large and with our participants*clients. This has been highly stressful for us to deal with this situation. We are very disappointed in the lack of communication and the time it has taken to get our facebook back. Please get back to us immediately with an update on our facebook account. *This facebook account was made before the current staff of the office existed, it has been running fine for us, until the password was not working and as we were trying to recover the password facebook assumed the facebook account had been compromised. We have a facebook profile and a program page. Currently we are unable to access our account, when we log in the following message appears: Thanks for your help We'll take a look at the documents you submitted and get back to you....

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Facebook

Customer service issue
Reported by GetHuman-gugansi
Jul 31st, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 89267 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gugansi started working on this issue
Jul 31st, 2018 8:41pm
GetHuman-gugansi indicated the issue is not fixed yet.
Aug 1st, 2018 10:07pm

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