Believe that my Facebook account was hacked through Messenger on July **, ****. I cont...

GetHuman-ecampain's customer service issue with Facebook from July 2018

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The issue in GetHuman-ecampain's own words
Believe that my Facebook account was hacked through Messenger on July **, ****. I contacted Facebook (via telephone can’t remember the number, probably was scammed) because I was unable to change my password. A diagnostic was was performed and was told I was hacked by hackers in Mexico. I was directed to Global Fixit. $***.** later I deleted Facebook and Messenger. I won’t to be sure my Facebook was deleted.
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Facebook

Customer service issue
Reported by GetHuman-ecampain
Jul 31st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 19 customers so far
Similar issue to 88824 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ecampain started working on this issue
Jul 31st, 2018 12:26pm
GetHuman-ecampain indicated the issue is not fixed yet.
Aug 1st, 2018 6:24pm
GetHuman-ecampain indicated the issue is not fixed yet.
Aug 3rd, 2018 2:15pm
GetHuman-ecampain indicated the issue is not fixed yet.
Aug 4th, 2018 12:10am
GetHuman-ecampain indicated the issue is not fixed yet.
Aug 4th, 2018 11:50am