I'm using my facebook account with the name Dionnah Abac and email of *****@***.com.**I...

GetHuman-dionnahe's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-dionnahe's own words
I'm using my facebook account with the name Dionnah Abac and email of *****@***.com.**It's my primary facebook since ****. And i have been using it for my online business and contact my friends and colleagues. I was using my account last night and just using usual stuffs on it until *am, then i decided to sleep. Around **am, my fiancee called me saying he cant send messages on Messanger and cant see my fb account. So i checked my phone and saw that my account is logged out from my phone. I tried logging in but forgot my password so i recovered it and made a new one. Upon logging again with my new password, i was directed with an issue that my password has been stolen from other websited and i need to do a security check up. So i proceeded and there were choices: text a code, identify friends, log in from previous device etc. I tried it all but it wont push through. Im always ended up with Connection Lost or Something went wrong.**I need that account for my business.
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Customer service issue
Reported by GetHuman-dionnahe
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 88718 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dionnahe started working on this issue
Jul 31st, 2018 8:32am
GetHuman-dionnahe indicated the issue is not fixed yet.
Jul 31st, 2018 9:47am
GetHuman-dionnahe indicated the issue is not fixed yet.
Aug 2nd, 2018 5:41pm