My friend shared a video that was gross and my other friend told me that he saw a video...

GetHuman933193's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman933193's own words
My friend shared a video that was gross and my other friend told me that he saw a video about that kind. So i sent to him the video that my friend shared to me causing my account to get disabled. It was not my intention on breaking any policies or rules and I assure you that it will never happen again. I really need my account because it contains many personal information and messages. Please help me reconsider my account as it will be very difficult for me to create a new one. Thank you for your consideration.
GetHuman933193 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman933193
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 88541 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman933193 started working on this issue
Jul 31st, 2018 2:52am
GetHuman933193 indicated the issue is not fixed yet.
Jul 31st, 2018 4:16am
GetHuman933193 indicated the issue is not fixed yet.
Aug 1st, 2018 8:42am