Not that long ago someone hacked my Facebook and Instagram there both connected togethe...

GetHuman931254's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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GetHuman931254's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman931254 will want to follow the link below to head to their help center. We will check on GetHuman931254 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman931254 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman931254's own words
Not that long ago someone hacked my Facebook and Instagram there both connected together and this person hasn't stopped at allthis person keeps messaging people spreading lies about me and sending appropriate pictures and posting them on social media...and I want all of this to stop ... me and my sister we tried our hardest to get my accounts back but we couldn't so I made a whole new Instagram and Facebook and changed my emails my name is Victoria Jimenez.
GetHuman931254 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman931254
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 88138 others
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Timeline
GetHuman931254 started working on this issue
Jul 30th, 2018 5:45pm