My Facebook account has been hacked. I can’t login. I have tried using my email, passwo...

GetHuman-cheriesc's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-cheriesc's own words
My Facebook account has been hacked. I can’t login. I have tried using my email, password, full name, and phone number that are all valid, and I cannot recover it. I have even walked through the steps online of what to do when my account is hacked and it didn’t help me. I have clicked on “forgot my account” to change it, and it send me a code to my email, I tried entering it, and it’s saying it was invalid, then every time I started over the whole process, entering a code again, it says I have retried code too many times, try back later. I have been trying this the past few days and right in the middle of moving into our new home. I have never been so frustrated like this before. I also don’t like that I can’t call for support and speak to a live human! Please respond promptly as I am really nervous about someone messing with my account, and my personal info. *Cherie Schultz
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Customer service issue
Reported by GetHuman-cheriesc
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 88033 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cheriesc started working on this issue
Jul 30th, 2018 3:45pm
GetHuman-cheriesc indicated the issue is not fixed yet.
Jul 30th, 2018 10:41pm
GetHuman-cheriesc indicated the issue is not fixed yet.
Aug 2nd, 2018 4:49pm
GetHuman-cheriesc indicated the issue is not fixed yet.
Aug 2nd, 2018 8:42pm
GetHuman-cheriesc indicated the issue is not fixed yet.
Aug 2nd, 2018 9:31pm