Locked out of access by phone and on PC. Hacked by someone in Toronto, notified and the...

GetHuman-jkhmailb's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-jkhmailb's own words
Locked out of access by phone and on PC. Hacked by someone in Toronto, notified and then shut down. Followed all instructions to restore access... not working. I am not receiving Security CODE * digits through my phone required. I get them through my email but when I enter one, it says, This does not match the number we sent your phone. I also did the alternative authentification and uploaded a copy of my Drivers License with numbers blacked out. This also has not worked. I just keep repeating the same steps and changing my password now * times and still cannot restore my access!
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Customer service issue
Reported by GetHuman-jkhmailb
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 87486 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jkhmailb started working on this issue
Jul 30th, 2018 12:59am
GetHuman-jkhmailb indicated the issue is not fixed yet.
Jul 30th, 2018 2:05am
GetHuman-jkhmailb indicated the issue is not fixed yet.
Jul 30th, 2018 2:05am