My Facebook has been hacked taken over with some virus sent via messenger and sent all...

GetHuman928955's customer service issue with Facebook from July 2018

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The issue in GetHuman928955's own words
My Facebook has been hacked taken over with some virus sent via messenger and sent all my contacts the same as what was sent to me and I’ve been locked out of my account until I provide some recover code in which I’ll be sent after provided I sent a picture and a scan of my ID, and or picture of my credit card or bank statement or if I have one my snap card and the list go’s on my sister in law told me I should contact FB and they’d help me recover my account *Thank you*Mrs. Crystal LaFrance
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Customer service issue
Reported by GetHuman928955
Jul 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 87445 others
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GetHuman928955 started working on this issue
Jul 29th, 2018 11:46pm