Hi! I am a paying costumer, I have a publicity page (Mariana Stanescu antreprenor) and...

GetHuman-mari_ana's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mari_ana's own words
Hi! I am a paying costumer, I have a publicity page (Mariana Stanescu antreprenor) and my commercials has been hacked. My originak commercial is gone, and there has been around **** euros drawn our of my account. I am not able to stop the hacked commercial and I guess others will be in danger also if they click on it.**I received a message from you that I have to pay my bill - I am not able to do that at the moment. I deactivated my card.**How is this possible? How can they change my commercial and take SO MUCH money from me? You should be protected against this.*I will delete my facebook account and stop doing commercials, this is such a disaster.**Mariana Stanescu
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Facebook

Customer service issue
Reported by GetHuman-mari_ana
Jul 29th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman-mari_ana started working on this issue
Jul 29th, 2018 7:17pm